Support

YeKarlo Family · Android · com.yekarlo.family

The usual questions

My child's join code does not work

A code works exactly once and expires after seven days. If it has been used or has run out, make a fresh one from More → Members → Add and give them that. Type it exactly as it appears, with no extra spaces.

My child finished a chore but the balance did not change

That is by design. Marking a chore done submits it; a parent still has to approve it, and approval is what credits the ledger. Anything waiting shows on a parent's home screen as "to review".

I want to change what a chore is worth

Each chore is worth a slice of the weekly pool, sized by its complexity. Change the pool under Tasks → Weekly budget and every chore re-prices at once, or override a single chore's share from the chore itself.

I applied a penalty by mistake

Reverse it from Rewards → Penalties. The reversal is a new entry that sits beside the original — the ledger is append-only, so nothing is erased, but the balance is put right.

I want a second parent in the family

Make a join code with "join as a parent" switched on. They can then set budgets, approve work, apply penalties and invite others. Permissions are held per family, not carried between families.

How do I change the language?

More → Language. Every screen updates immediately. Chores you have already saved keep the language they were written in.

Can I be in more than one family?

Yes. Tap the family name at the top of the home screen to switch. Each family has its own budget, members, chores and ledger.

I want my data deleted

From inside the app: More → Delete my account. If you have already uninstalled it, see deleting your account.

Reporting a bug or a safety concern

Email naveenvichaar@gmail.com. If it concerns a child using the app without a parent's involvement, say so in the subject line and we will act on it first. Security issues are welcome too — please tell us privately rather than publicly, and give us a reasonable window to fix it.

What to expect

This is a small operation, not a call centre. We read every message and normally answer within a few days; requests about your data are answered within 30 days, as the privacy policy says.